Reference

How 77arc Handles Your Personal Information

This Privacy Policy covers what data 77arc collects when you open an account, make a deposit via bKash, Nagad or Rocket, or reach our support team.

Account data protectionbKash, Nagad, Rocket transaction privacyYour right to request data changesCookie and device tracking clarityBangladesh-accessible support contact
77arc How 77arc Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Data protection at 77arc is built into the account flow, not added on top of it. Every section below reflects a real operational practice — from how wallet data is stored to how you get your information changed or removed.

Encrypted Account Storage

Your account credentials and personal details are stored with SSL encryption. Payment references from bKash, Nagad and Rocket transactions are held separately from your login credentials.

Cookie and Device Tracking

We use session cookies to keep you logged in across browser and app. You can clear cookies at any time from your device settings — this will log you out but does not delete your account data.

Data Retention and Deletion

Account data is kept while your account is active and for a defined period post-closure. Once the retention window closes, personal data is deleted from active systems unless a legal hold applies.

Your Right to Access and Correct

You can request a copy of the data we hold on you, or ask us to correct inaccurate details — name, contact, wallet reference — through our support channels at any time.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have a question about how your data is handled, want to update your account details, or need to request data deletion, our support team can help. You can reach us through live chat, email, or the in-app message centre. We aim to respond to privacy-related requests within a reasonable timeframe — send us the account email and the specific request so we can locate your records without delay.

Live Chat Start a chat session directly from your 77arc account page. Have your registered email ready so we can pull up your data records quickly.
Email Support Send a privacy request to our support email. Include your account ID and describe what you need — correction, access or deletion of personal data.
In-App Message Use the message centre inside your 77arc account on mobile. Works on both Android and iOS and keeps your privacy request logged to your profile.

Common Questions About Your Data at 77arc

These are the questions we actually get from account holders about how their data is stored, who sees it, and what they can do about it. If your question is not here, reach us via live chat or the in-app message centre.

We collect your name, email, contact number and the payment method you register — bKash, Nagad or Rocket. Device and login data is also collected automatically when you access the platform.

Transaction references are shared only with the payment processor completing your transfer. We do not sell or pass your wallet data to advertisers or unrelated third parties.

Yes. Contact support via email or live chat with your account ID and a deletion request. We will process it in line with our retention rules and confirm once it is done.

Session cookies keep you logged in between pages on Android and iOS. Clearing them from your browser or app settings logs you out but does not affect your stored account data or wallet history.

We hold data for a set period after account closure as required by applicable rules. After that window, personal data is removed from our active systems unless a legal hold is in place.

This policy applies where access to 77arc is permitted under local law and your eligible region. You should check whether accessing the platform complies with the laws in your location.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.