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What Our Legal Terms Cover for You

This page sets out the legal framework that governs your use of 77arc, including account eligibility, your rights, and how our policies apply depending on your local law and eligible region.

Eligibility depends on local lawAccount terms and conditionsbKash, Nagad, Rocket coveredYour rights and how to exercise them
77arc What Our Legal Terms Cover for You
LEGAL CONTACT PATHS

Reach Us on Policy and Account Matters

If you have a question about how our legal terms affect your account — eligibility, wallet verification, data requests, or account closure — our support team handles those directly. We do not use automated replies for legal queries; a real member of the team reads and responds to each one. You can also reach us if you need a copy of the terms in a different format.

Team online

Live Chat

Open the chat widget from any page on 77arc. Legal and account queries are routed to a team member, not a bot. Start from your account dashboard.

Email Support

Send detailed legal queries — including data access requests or account closure instructions — to our support email. We respond in writing so you have a record.

Account Help Centre

Your account settings page lists all active policies linked to your profile. Check there first for your current terms version and linked wallet details.

HOW WE HANDLE THIS

Data, Security and Your Account Rights

We handle account data with care and do not sell your personal details to third parties. Your bKash, Nagad, or Rocket number is stored only to process and verify transactions — it is not used for marketing purposes. You can request a copy of the data we hold, ask us to correct inaccurate details, or request account deletion by contacting support in writing. Security on your account is enforced through OTP verification at login — every session on your mobile browser or device requires that step before the lobby opens.

Data Retention We keep account data only as long as your account is active or as required under applicable regulations. Closed accounts are purged on a scheduled cycle.
Cookie Use We use session cookies to keep your lobby state and wallet chip row intact across page loads. You can clear cookies at any time; this will log you out of the current session.
Account Security OTP verification is required at every login. If you lose access to your registered mobile number — the one tied to your bKash or Nagad account — contact support immediately to begin identity recovery.
Change Requests To update your registered wallet number or request a data correction, submit the request via email or live chat with your account ID. Changes take effect after verification is complete.

Your Legal Questions, Answered Directly

These are the questions we actually receive about legal terms, eligibility, and account rights. If yours is not here, contact support and we will respond in writing.

Availability depends entirely on your local law and eligible region. Check the regulations that apply where you are located before opening an account. We do not confirm legality for any specific location.

Closed account data is scheduled for deletion after the retention period required under applicable rules. Submit a closure request in writing via live chat or email so we have a formal record.

Yes. Email support with your account ID and a written data access request. We will compile what we hold — including wallet linkage records and transaction history — and send it to you.

Wallet verification confirms the withdrawal destination matches the account holder. This is a standard fraud-prevention step. Contact support if verification fails or your registered number has changed.

If a terms update does not work for you, close your account before the change takes effect. Our support team can guide you through the account closure process step by step.

The English version of our terms is the governing version in all cases. If there is ever a conflict between a translated version and the English text, the English text controls.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.